Privacy Policy judikis – User Data Protection

1 Introduction

This Privacy Policy ("Policy") describes how judikis ("Platform", "we") collects, uses, discloses, and protects your personal information when you use the judikis website, mobile app, and all related services.

This Policy applies to all judikis platform users, including unregistered visitors, registered members, and active users. By using the judikis platform, you agree to the data collection and usage practices described in this Policy.

This Privacy Policy should be read together with Terms and Conditions judikis. In the event of any conflict, the Terms and Conditions shall apply alongside this Policy to provide a complete picture of your agreement with judikis.

2 Data We Collect

Judikis collects two main categories of data: information you provide directly and information collected automatically while you use the platform.

Information you provide directly:

• Full name, date of birth and identification number (MyKad or passport)
• Email address and mobile phone number
• Current residential address
• Bank account details and payment methods for processing deposits and withdrawals
• Identity verification documents (KYC) such as a copy of MyKad and proof of address
• Content of communications with the judikis customer support team

Information collected automatically:

• IP address and device information (device type, operating system, web browser)
• Platform usage data such as pages visited, session duration, and in-game actions
• Cookie data and similar tracking technologies (see Section 8)
• Transaction logs including deposit history, withdrawals and wagering
• Location information derived from IP address (country and region only)

3 How We Use Your Data

Judikis uses the data collected for the following purposes, all grounded in a valid legal basis:

• Account management: Creating and managing your account, processing financial transactions and providing access to platform services.
• Identity verification: Meeting KYC requirements and anti-money laundering (AML) regulatory compliance.
• Platform security: Detecting and preventing fraud, abuse and unauthorised access to accounts.
• Customer support: Resolving enquiries, complaints and technical issues reported by users.
• Service improvement: Analysing usage patterns to improve user experience and add relevant new features.
• Marketing communications: Sending information about promotions, bonuses and platform updates — only to users who have consented to receive such communications.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate assistance.
• Legal compliance: Complying with legal obligations, court orders or requests from relevant authorities.

4 Data Sharing with Third Parties

Judikis does not sell personal data. Your data is only shared in the following situations and with parties that hold equivalent confidentiality obligations:

• Payment service providers: Payment processors such as FPX providers, digital wallets and banks to facilitate financial transactions.
• Gaming service providers: Third-party game studios that provide game content on the judikis platform, to the extent necessary for game operation.
• Technology service providers: Cloud infrastructure providers, identity verification services and security tools that help us operate the platform.
• Legal authorities: Law enforcement agencies or regulatory bodies when required by law or a valid court order.

All third-party partners of judikis are required to meet data protection standards equivalent to our own. Strict data processing agreements are signed with every service provider before any data sharing takes place.

5 Data Security

Judikis implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, modification, disclosure, or destruction:

• Data encryption: All communication between your device and the judikis platform is protected by 256-bit TLS/SSL encryption. Sensitive data in our databases is stored in encrypted form.
• Access controls: Access to user data is restricted to judikis staff with a legitimate work need only, through a role-based access control system.
• Continuous monitoring: Intrusion detection systems (IDS) and security monitoring operate 24/7 to detect and respond to any threats.
• Two-factor authentication: 2FA is available for all user accounts and is mandatory for internal administrative access.
• Regular security audits: Security assessments and penetration testing are conducted periodically by independent parties to identify and address vulnerabilities.

While judikis takes reasonable steps to protect your data, no system can guarantee absolute security. In the event of a security incident involving user data, judikis will notify affected users within the timeframe required by law.

6 Data Retention Period

Judikis retains your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, data will be retained for the following periods based on legal and operational requirements:

• Financial transaction records: Minimum 7 years to comply with tax and anti-money laundering legal requirements in Malaysia.
• Identity verification documents (KYC): 5 years after account closure or the date of the last transaction, whichever is later.
• Support communication logs: 3 years for dispute reference and quality audits.
• Technical log data: 90 days, after which it is automatically deleted or anonymized.
• Marketing data: Until you withdraw consent or 2 years from your last interaction.

Once the relevant retention period has ended, your data will be securely deleted or anonymised so it can no longer be linked to you.

7 Your Rights as a Data Subject

Under applicable data protection laws, you have the following rights regarding your personal data held by judikis:

To exercise any of the above rights, please contact the judikis support team via live chat, available 24/7. We will process your request within 30 calendar days of receipt.

8 Cookies & Tracking Technologies

Judikis uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The types of cookies we use are:

• Essential cookies: Required for core platform functions such as login session authentication and security settings. These cookies cannot be disabled.
• Performance & analytics cookies: Helping us understand how users interact with the platform so we can make continuous improvements.
• Functional cookies: Saving your preferences such as language and display settings so you do not need to reset them every time you log in.
• Marketing cookies: Used to display relevant promotions. You can manage these cookies through your account settings or web browser settings.

You can manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the judikis platform.

9 Children's Data

The judikis platform is intended for adult users aged 18 and above only. We do not knowingly collect any personal data from individuals under the age of 18.

If we discover that we have collected data from minors, we will take immediate steps to delete that data and close the relevant account. If you believe we may hold information about a minor, please contact us immediately.

10 Links to Third-Party Sites

The judikis platform may contain links to third-party websites or services. This Privacy Policy applies only to information collected directly by judikis. judikis is not responsible for the privacy practices of third-party websites and encourages users to read the privacy policy of every site they visit.

Third-party game providers operating within the judikis platform have their own privacy policies governing data collected within their gaming environments. judikis ensures all such providers adhere to data protection standards comparable to our own.

11 Privacy Policy Amendments

Judikis reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying clear update notices on the judikis platform.
• Delivering notifications via registered email for significant changes to how we process your data.

We encourage you to review this Privacy Policy periodically. Continued use of the judikis platform after changes are published will be considered acceptance of the updated policy.

12 Contact Us About Privacy

If you have any questions, concerns or complaints about how judikis handles your personal data, please contact our dedicated privacy team:

• Live Chat: Available 24/7 directly within the judikis platform or mobile app.
• Email: [email protected] (display only — not a clickable link)
• Response time: Privacy-related enquiries are prioritised and will receive a response within 48 business hours.

We are committed to resolving any privacy concerns transparently and fairly. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection or the relevant regulatory body.